Last Updated: 27 March 2025
Love Your Pets (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website, mobile app, and related services across New Zealand.
By using Love Your Pets, you agree to this Privacy Policy and our Terms of Service.
1. Introduction
1.1 Purpose
We respect your privacy and are committed to complying with the Privacy Act 2020 (NZ) and other applicable laws. This policy explains what personal information we collect, how we use it, and the choices you have.
1.2 Scope
This policy applies to all users of Love Your Pets, including pet owners, carers, and site visitors.
1.3 Applicability
It covers all online and offline interactions with Love Your Pets in connection with pet care bookings, messaging, or account management.
2. What Information We Collect
2.1 Information You Provide
You may provide information when you:
Create an account (name, email, phone number, address, password)
Set up a profile (pet details, experience, photos, availability)
Communicate through messages or support requests
Post reviews or testimonials
Make a booking or payment
2.2 Information Collected Automatically
When you use our site, we may automatically collect:
Device type, browser type, IP address, and operating system
Activity logs (pages viewed, time spent, referring sites)
Approximate location data (if enabled)
Cookies and similar technologies for analytics and personalization
2.3 Information from Third Parties
We may receive information from:
Identity verification and background check providers
Payment processors (e.g. Stripe Payments NZ Ltd)
Social media logins (if used to create an account)
Public sources or partners assisting with trust and safety
2.4 Inferred Information
We may infer preferences, service interests, or likely location based on your use of our services.
3. How We Use Your Information
3.1 Providing and Operating the Service
To create and manage your account, match you with suitable pet carers or owners, and process bookings and payments.
3.2 Communications and Notifications
To send service updates, confirmations, messages between users, and support communications.
3.3 Payment and Transaction Processing
To handle payments securely, issue invoices, and manage financial records.
3.4 Personalisation and Recommendations
To suggest suitable carers or services based on your preferences or past bookings.
3.5 Marketing and Promotions
To share news, offers, or promotions that may interest you. You can opt out anytime.
3.6 Fraud Prevention, Security & Compliance
To detect, prevent, and respond to misuse, fraud, or illegal activities.
3.7 Other Uses
For research, data analysis, service improvement, and to comply with legal obligations.
4. How We Share and Disclose Your Information
4.1 With Pet Carers or Owners
To facilitate bookings, we share relevant information (e.g. name, location, pet details, contact info).
4.2 Service Providers and Contractors
We use trusted third parties for hosting, payments, messaging, background checks, and analytics.
4.3 Legal and Compliance
We may disclose information if required by law or to protect our rights or the safety of users or animals.
4.4 Affiliates and Business Transfers
If we undergo a merger, acquisition, or sale, your data may transfer as part of that process.
4.5 Aggregated or De-identified Data
We may use anonymous, aggregated data for research and reporting.
4.6 Social Sharing and Public Profiles
If you create a public profile, limited details (like your name, photo, and reviews) will be visible to others.
5. Information Security
5.1 Security Measures
We use encryption, secure servers, and limited access controls to protect your data.
5.2 Storage & International Transfers
Data may be stored on servers located in New Zealand or other trusted jurisdictions with strong privacy protections.
5.3 User Responsibilities
You’re responsible for maintaining the confidentiality of your login details and password.
6. Data Retention
6.1 Retention Criteria
We keep your personal data for as long as needed to provide services, comply with legal requirements, or resolve disputes.
6.2 Legal and Operational Requirements
We may retain certain records longer if required by law (e.g. tax or transaction data).
7. Your Privacy Rights & Choices
7.1 Access, Correction, Deletion
You have the right to request access to or correction of your personal information under the NZ Privacy Act 2020.
7.2 Opting Out of Marketing
You may unsubscribe from marketing emails or adjust notification preferences anytime.
7.3 Cookies and Tracking
You can adjust browser settings to block or delete cookies. Some site features may not function properly if cookies are disabled.
7.4 Geolocation Permissions
You can control location access via your device settings.
7.5 Global Privacy Controls
We will honour browser-based privacy signals where technically possible.
8. Children & Minors
8.1 Age Limitations
Love Your Pets is intended for users aged 18 and older.
8.2 Parental Consent
We do not knowingly collect personal data from minors. Parents may contact us to request deletion of a child’s information.
9. Third-Party Services & Links
9.1 Social Media Integrations
If you connect a social media account, we may receive limited profile data according to your settings.
9.2 External Links
Our site may include links to other websites; we’re not responsible for their privacy practices.
9.3 Analytics & Advertising
We use tools like Google Analytics to improve performance and understand usage patterns.
10. Changes to This Privacy Policy
10.1 Notifications of Updates
We may update this policy periodically. Significant changes will be announced on our website or via email.
10.2 Effective Date and Versions
The “Last Updated” date at the top reflects the latest version. Continued use after that date means you accept the changes.
11. Contact & Complaints
11.1 Contact Information
For privacy questions or requests, contact:
Email: privacy@loveyourpets.co.nz
11.2 Complaints
If you believe we’ve mishandled your data, please contact us first.
You can also raise concerns with the Office of the Privacy Commissioner (NZ) via www.privacy.org.nz.
11.3 Privacy Officer Contact
Love Your Pets has appointed a Privacy Officer responsible for overseeing our compliance with this policy and New Zealand privacy law.